Several weeks ago I opened my laptop and discovered that the LCD screen had this unusual design showing on it. That design turned out to be a crack on the inside. The computer had not been dropped, stepped on or mistreated in any way but there it was bigger than life…..cracked.
Downtown Nashville Music City
We got on the phone to HP customer service and described the situation. They immediately responded with the scenario of damage brought on by the customer. I immediately explained to them that we had not done anything to the computer. The recommendation was to package it up and send it in. They would look at it to determine the cause of the damage (they weren’t believing us at this point) and either fix it under warranty or call us and let us know the cost for them to fix it. They weren’t very optimistic and neither were we. So off went my laptop to the HP hospital. We waited for the dreaded call telling us we needed a new LCD screen and what the cost would be. We already heard it would be around $400.00.
During our waiting period we began to shop around to see if it would be more cost effective to just purchase a new one. We could beat the $400.00 price but not with the system options on our current one. So we continued to wait. About 8 days into our wait we noticed on e-mail that our laptop had been shipped. You know, the tracking number and approximate delivery date. Wow….we had dodged a bullet.
The laptop arrived in better shape than when it left us…..complete with a new LCD screen without the creative design. I can only speculate that when they saw the laptop and discovered that there REALLY wasn’t any damage to the cover and that we truly hadn’t done anything to it. You gotta love the warranties!!! HP came through and fixed our LCD at no charge to us…it restored a little faith in that company.
We have returned from our trip north…..not north enough however! We spent the greater part of May in Nashville. The temps were hot and the cicadas loud (louder than in Georgia). Mike is from Nashville and we always visit with family while there. While we were there this time we got to visit with the newest member of the family…..Samuel Patrick Swift born May 26th in Murfreesboro, Tn.
He is just adorable!! Kimberly, the mom, is our niece. Congratulations Sam, Kimberly and Kayla (the big sister)!!