Sometimes we look at sights in nature but don't really see. While hiking in the woods the other day, it became a realization that we need to open our heart and eyes to see the beauty of the simple things in nature with each season. There is so much order and purpose in His creation. God has given us awesome beauty in this world to see and enjoy... if we would but stop to see and feel it. Join us as this blog is about stopping to see the real beauty around us...to touch and feel it... "Through the Lens".

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Thursday, June 2, 2011

HP To the Rescue

 

Several weeks ago I opened my laptop and discovered that the LCD screen had this unusual design showing on it.  That design turned out to be a crack on the inside.  The computer had not been dropped, stepped on or mistreated in any way but there it was bigger than life…..cracked. 

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                                       Downtown Nashville Music City

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We got on the phone to HP customer service and described the situation.  They immediately responded with the scenario of damage brought on by the customer.  I immediately explained to them that we had not done anything to the computer.  The recommendation was to package it up and send it in.  They would look at it to determine the cause of the damage (they weren’t believing us at this point) and either fix it under warranty or call us and let us know the cost for them to fix it.  They weren’t very optimistic and neither were we.  So off went my laptop to the HP hospital.  We waited for the dreaded call telling us we needed a new LCD screen and what the cost would be.  We already heard it would be around $400.00. 

During our waiting period we began to shop around to see if it would be more cost effective to just purchase a new one.  We could beat the $400.00 price but not with the system options on our current one.  So we continued to wait.  About 8 days into our wait we noticed on e-mail that our laptop had been shipped.  You know, the tracking number and approximate delivery date.  Wow….we had dodged a bullet.

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The laptop arrived in better shape than when it left us…..complete with a new LCD screen without the creative design.  I can only speculate that when they saw the laptop and discovered that there REALLY wasn’t any damage to the cover and that we truly hadn’t done anything to it.   You gotta love the warranties!!! HP came through and fixed our LCD at no charge to us…it restored a little faith in that company.

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We have returned from our trip north…..not north enough however!   We spent the greater part of May in Nashville. The temps were hot and the cicadas loud (louder than in Georgia).    Mike is from Nashville and we always visit with family while there.  While we were there this time we got to visit with the newest member of the family…..Samuel Patrick Swift born May 26th in Murfreesboro, Tn. 

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He is just adorable!!  Kimberly, the mom, is our niece.  Congratulations Sam, Kimberly and Kayla (the big sister)!! 

13 comments:

Merikay said...

Ready to be a fan! Cute baby. I've never seen one that wasn't!

Gail Durham said...

What an adorable little baby!

Judy and Emma said...

Isn't it amazing that we are so surprised when we get good service these days? :)

Sam&Donna Weibel said...

Congratulations on that handsome young man. Also glad you git your laptop fixed and there was no charge, sometimes you are just lucky and it all comes together. Be safe out there. Sam & Donna..

Weldon and Sandy said...

Great picture of Samuel Patrick! good news on the HP fix. Did they ever say what happened

Carol K said...

That's good news about the HP warranty work, and even better news about your new great-nephew!

Dennis and Donna said...

Babies are miracles in diapers..and Samuel Patrick Swift is beautiful...Love the hat...
I love it when a plan comes together and a warranty is honored....YEA!! HP!!!
(I just want to squeeze that little guy)..

Jim and Sandie said...

No cost to you. That is the best news ever. Glad they were able to fix it for you. I just love babies.

Sue and Doug said...

nice new member of the family!!..congrats to the new parents!!..and as for the HP issue!..whoo hooo!!!

THE BAYFIELD BUNCH said...

Always nice to hear a positive story when it comes to computer repairs, service or tech support. I don't know too much about babies although people have told me I was one once about 66 years ago. I think they must have me confused with someone else...........

pidge said...

Love the new header picture. I think cardinals are beautiful. Glad you were able to get your laptop fixed with no charge. I have always bought HP and have always been very satisfied with them. Baby is adorable!!! Stay safe.

Chuck and Anneke's RV travels said...

Glad to hear HP came thru (we have three HP laptops). Sam looks good in the ball cap!

Rick and Paulette said...

Congrats on the new addition to your family.

Also good to hear HP honored your warranty. Cracks in monitors are not all that common but they do happen so that's why HP was skeptical I guess. I imagine they do have lots of cases where folks just drop the laptops then try to blame the manufacturer.

They can determine how and why it broke usually, so it's great to see they fixed yours.