Sometimes we look at sights in nature but don't really see. While hiking in the woods the other day, it became a realization that we need to open our heart and eyes to see the beauty of the simple things in nature with each season. There is so much order and purpose in His creation. God has given us awesome beauty in this world to see and enjoy... if we would but stop to see and feel it. Join us as this blog is about stopping to see the real beauty around us...to touch and feel it... "Through the Lens".

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Sunday, January 15, 2017

Heading in the Wrong Direction


With the temperatures in the chilly range heading north is NOT the direction of choice.  Sometimes you just gotta do what you gotta do.

Several weeks ago after a major rain storm of several days Mike and I noticed a small leak at one of the side windows. Then we began to notice a leak on the other side.  Not a good thing at all for a brand new travel trailer the quality of the Oliver.  We called the factory and the service manager walked through several things with Mike and nothing seemed to work.  The only way to really fix this issue was to let the folks at Oliver put their eyes on the Oliver.  So off we went to Hohenwald, Tennessee to visit the mother ship.  
                      

              

                                   

I can't begin to say enough good things about the people of Oliver Travel Trailers.  They have been there for us giving us a place to stay at the Commodore Hotel in Linden Tn.  More about that in another blog.  
               
         

They found a couple possible places that could have caused the leak.  In mounting the surround that houses the day/night shades a longer screw than necessary was used and it pierced the window.  
                 

Also, the two outside lights above the windows were found to have some water behind them.  Instead of putting a bandaid on the issue Oliver decided to replace all of the double pane windows.

They re-caulked the lights and double checked all items on the roof and added more caulk if necessary.  If something needed to be done they did it.
I could be upset by all of this, after all it was a new trailer, but all things built by man can and does have issues.  They have never had this issue before and I believe them.  How do you say....Murphy's Law!!!


All is well that ends well!!  We picked up our Oliver and headed back to our site at Chewacla!!
                

4 comments:

Sue and Doug said...

Nice that the leak was fixed so quickly!!
Peace of mind is worth its weight in gold..now you can sit back and enjoy your campsite again!!

horst said...

Oliver folks are top self....a rarity it seems in this day and age...now get make to making "memories"....safe travels...storms all over the place...Horst sends

Al Bossence said...

Life is always so much better when our fellow human beings go out of their way to make it so. Always a good feeling inside when problems are readily taken care of in a courteous and pleasant manner. I bet someone at Oliver will be sure to use the correct size of window screws from here on in...........

Doug Laning said...

That is a nice looking trailer. Glad Oliver, the Company, stands behind their product.