We received our much anticipated and needed freezer today. The FedEx man came to the campground office and delivered our 100 pound freezer. Mike went up and with the help of one of the Rangers loaded it into the Jeep. He brought it home and together we unloaded it. Supposedly it is easier to unload than load. We opened the box and lifted out our new freezer and took a look at it. It is a very nice looking freezer and fit just right on the slide in the basement compartment. That is when we saw the dent. Yep…it had a dent in the side of it. The dent happened to be on the side where the motor and fan lives. Sheesh.
Mike got on the phone and called the company to report the damage. The box it was shipped in was in perfect condition. The inner box that housed the freezer was in perfect condition. Where it picked up this dent we have no idea. The company offered a return/replacement, a damage reduction in price or refund on purchase. We definitely didn’t want the damage reduction in price. Not sure of how it was dented or any further damage that might have been done, that we could not see, we opted out on that offer. We still need a freezer and this is a great price as compared to Norcold. It comes with a good warranty and plenty of great customer reviews so we thought perhaps a replacement would be in order.
The procedure goes something like this…..repack and box the freezer in the original boxes. We will receive a return slip via e-mail today and they will pick up the freezer on Monday. Monday??? Yep…you heard right…Monday. Why not tomorrow?? We made the call this morning at 10:00 a.m. and we have to wait until Monday??? Yep…that’s the procedures. No credit will be given on our account for the freezer until they receive it. I guess they don’t trust us. It’s funny…..they took our money before we ever saw a freezer. I always thought trust went both ways. We can wait until they credit our account for the amount of this freezer and then reorder or we can go ahead a reorder now….but we have to pay in advance. That’s business. That’s life!
We are beginning to have a few campers coming in for the weekend. Everyone seems happy and ready to have a great weekend. It should be a rather hot one. Mike and I rode the “mule” to the back section, section 2 and opened it up. While we were there Mike did a little weed eating around the bathhouse and I swept the walkway. Gee, those weeds are really growing!! It looked very nice when we finished.
Glad you stopped by for a visit with us. We appreciate all our RV’ing friends!!